Centretown Veterinary Hospital

[Centretown Veterinary Hospital]

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Accessible Customer Service Plan Providing Goods and Services to People with Disabilities

[Photo of the interior of the office]
Our reception area has lots of room for wheel chair accessibility. And, our staff are more than happy to help and assist with any product purchases.

Centretown Veterinary Hospital strives to provide its services in a way that respects the dignity and independence of people with disabilities

Service Animals

We are a veterinary hospital, so as you would expect, we welcome all service animals weather they are sick or not.

Support Persons

If you would like to have a support person join you, or just a friend, they are more than welcome to tag along.

Assistive Devices

If you require an assistive device to help aid you with your disability, we will go out of our way to accommodate the use of your device. If we do have any assistive devices on our premises our staff will be happy to help you use them.

Communication

If a person with a disability needs an accessible format or help to communicate with us, we will work with the person to provide the format or support that will meet their needs.

Training

Centretown Veterinary Hospital is committed to ensuring that all individuals with disabilities receive accessible services with the same quality and timeliness as others do. Our staff will be trained in how to provide accessible customer service and on the requirements of our accessibility policies.

Feedback Process

Customers who wish to provide feedback can do so in person, in writing, by email or any other form of communication. All feedback will be handled by Kate Harding, Office Manager.